Complaints

Whilst we will make every effort to maintain the highest standards, we recognise that there may be occasions when we fail to satisfy the particular requirements of our customers. We therefore have in place procedures to investigate and remedy any area of concern. Please download our Complaint Procedures Form here.


Nationwide Marine Insurance

Athena House, 612-616 Wimborne Road, Winton, Bournemouth, Dorset, BH9 2EN

Tel: 0333 3207 787

BIG Insurance and Marine Federation logos

BIG Insurance Ltd is regulated and authorised by the Financial Conduct Authority (FCA), registered in England. Company number: 3724534.

Nationwide Marine Insurance is a trading name of Big Insurance Ltd. Registered office: Suite 7, St Leonards House, Wessex Road, Bournemouth BH8 8QS

If you are unhappy with our service, we have a complaints procedure, details of which are available on request. You may be able to refer a complaint to the Financial Ombudsman Service (FOS) if you are unhappy with how we deal with your complaint. The FOS website is www.financial-ombudsman.org.uk